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User privacy policy

This website is maintained by the Office of Environment & Heritage, Heritage Division on behalf of the Heritage Council of NSW. This privacy policy applies to all the publicly accessible pages on the Heritage Division site located at http://www.heritage.nsw.gov.au. The Heritage Division does not have any responsibility for the privacy policies or practices of third party sites linked to the Heritage Division site.

If you have any questions about the Heritage Division site, or the application of this Privacy Policy or if you wish to access information held, please contact us by phone(02) 9873 8500, fax (02) 9873 8599 or email at heritagemailbox@environment.nsw.gov.au.

Users of this site are entitled to expect that any information as a result of that use will be treated within the terms of the New South Wales government’s privacy responsibilities and obligations. The New South Wales government’s privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1988.

What information do we collect?

When you look at the pages on the Heritage Division site, our computer system automatically records information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the machine which has accessed it;
  • your top-level domain name (for example .com, .gov, .au, .uk etc.);
  • the address of your server;
  • the date and time of your visit to the site;
  • the pages accessed and documents downloaded;
  • the previous site visited; and
  • the type of browser and operating system you have used.

Cookies are not used on this site to collect information.

How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and published in reports in order for the Heritage Division to identify patterns of usage of the site. This will assist us in improving this site and the services offered on it.

The Heritage Division will not disclose or publish information that identifies individual computers, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1988.

What exceptions are there to this rule?

The Heritage Division will collect, use and disclose more extensive information than stated above in the following circumstances:

  • unauthorised attempts to access files which are not published Heritage Division pages;
  • unauthorised tampering or interference with files published on the Heritage Division site;
  • unauthorised attempts to index the contents of the Heritage Division site by other sites;
  • attempts to intercept messages of other users of the Heritage Division site;
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Heritage Division site by other users.
The Heritage Division reserves the right to make disclosures to relevant authorities where the use of this site raises a suspicion that an offence is being, or has been, committed.

In the event of an investigation, the Heritage Division will provide access to data to any law enforcement agency that may exercise a warrant to inspect its homepage user logs.

Is the information stored securely?

Yes. Information collected is stored in an appropriately secure format and held by the Heritage Division for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

What will we do with information provided in Feedback?

The Heritage Division provides feedback facilities on this site to allow users to provide input into the future development of the site and to comment on the provision of Internet service by the Branch.

The provision of personal details on feedback is optional.

Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. The Heritage Division will not add your email address or name to any mailing list.

The Heritage Division may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Who else has access to information within the Heritage Division?

The Heritage Division captures this information on its own computer network. Access to the raw data is restricted to a limited number of officers in the Heritage Division for the purpose of analysis and to report on the success of the Heritage Division in meeting its communication and access objectives. The officers who can access this data are employees of the Heritage Division.

If you would like to access information held about you by the Heritage Division please contact the Heritage Division by phone (02) 9873 8500, fax: (02) 9873 8599 or email heritagemailbox@environment.nsw.gov.au.

Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.