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Appliance replacement offer - frequently asked questions

Answers to frequently asked questions about the appliance replacement offer.

If I take up the offer, how much money can I expect to save on my energy bills?

Replacing a fridge that is six years or older can save your household up to $200 a year on your energy bill. This is based on replacement of a large 6–15 year old fridge with a new 400L, 3.5 star fridge.

Replacing a plasma or cathode ray tube (CRT) TV with an LCD/LED TV can save your household up to $125 a year on your energy bill. This is based on replacement of a 40 inch plasma or CRT TV with a new 40 inch, 6 star LCD/LED with 5.2 hours use per day.

Why are only fridges and TVs available?

Fridges and TVs are two of the most commonly used household energy consuming appliances. Cost benefit analysis shows that replacement of fridges and TVs can offer the greatest potential for energy savings.

Washing machines were considered, but cost benefit analysis shows they do not provide as much in energy savings. You can still save energy though by washing in cold water and save your household around $50 a year.

See energy saving tips.

Why is there only a selected range of TVs and fridges available?

The models available under this offer have been chosen based on their energy star rating, affordability, and product quality. TVs must have an energy rating greater than 5 stars, and fridges must have an energy rating greater than 3 stars.

Can I buy a TV that is larger than 42 inches?

No. We want to ensure the TVs selected for the offer use as little energy as possible. Larger TVs generally consume more energy than smaller models, so we have limited the TV size to 42 inches.

How much will it cost to deliver my new appliance?

We are pleased to offer the following discounted delivery costs based on your home’s distance from the nearest The Good Guys store in NSW.

Kilometres from store 0-20 21-50 51-100 100+
Discounted cost $12.50 $25 $45 $85

Can I pick up my new appliance and drop off my old appliance at The Good Guys?

No. Delivery is compulsory as the delivery driver will remove your old appliance when your new appliance is delivered. The Good Guys can’t accept old appliances at their stores.

Do I have to replace my existing appliance?

Yes. Replacing an existing appliance is a requirement of this offer. You must own an existing appliance to be removed and recycled when your new appliance is delivered. If you don’t own an existing appliance to be removed, please contact the Appliance Team. They can refer your query to a participating community service organisation in your area.

Can I have more than one appliance removed when my new appliance is delivered?

Yes. The Good Guys will remove up to two existing appliances when your new appliance is delivered to your home. The appliances being removed must be the same type as the one which you have bought under the appliance replacement offer e.g. if you have bought a fridge you can have up to two fridges removed.

If you own more than one appliance to be removed, please call The Good Guys on 1300 601 795 when you are arranging delivery of the new appliance to your home.

Can I see the selected fridges and TVs in store before I buy?

Yes. The Good Guys have 29 stores across NSW where you can see the selected models. Call The Good Guys on 1300 601 795 before you visit to confirm the selected models are available in store.

Where is my nearest The Good Guys store?

You can find your nearest store by using The Good Guys store locator or calling 1300 601 795.

Is this offer available through other retail outlets in NSW?

No. The offer is only available through our retail partner The Good Guys.

I have a Commonwealth Seniors Health Card. Does that mean I'm eligible for this offer?

No. Having a Commonwealth Seniors Health Card does not make you eligible for the appliance replacement offer. To find out about concessions and discounts for Commonwealth Seniors Health Card holders, call the Department of Human Services (DHS) on 136 150 or visit the DHS website.

Should I buy an extended warranty?

If you are thinking about buying an extended warranty, check first if the warranty offers more than is already covered by Australian consumer law.

Some helpful information is available on the following websites:



What if I can't afford to pay the remaining amount after the discount has been applied?

You may be eligible to apply for a no-interest loan through the No Interest Loan Scheme (NILS). If you are approved for a NILS loan, you are automatically eligible for the appliance replacement offer and will be able to purchase the discounted appliance and pay the remaining amount in instalments over an agreed period.

You can also contact a participating community service organisation in your area to find out what other assistance may be available to you.


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Page last updated: 09 May 2017