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At home

Government programs and financial assistance

The State Government's NSW 2021 10-year plan contains key targets for the economy, services, infrastructure, governance, communities and the environment.

Among the environmental targets is for households and business to realise annual energy savings of 16,000GWh by 2020, through the NSW Energy Efficiency Action Plan (EEAP).

While electricity and gas prices in New South Wales are set by the Independent Pricing and Regulatory Tribunal (IPART), the Government is seeking to apply downward pressure on power costs through energy efficiency.

One of the key strategies under EEAP is to assist householders in reducing their energy bills through energy efficiency initiatives such as:

  • The Home Energy Action Program (PDF, 175KB) will deliver $26.8 million to roll out high-return energy efficiency improvements to low-income households state-wide, in partnership with key program partners and stakeholders across the social and environment sectors. This program builds on the success of the recently completed, award-winning Home Power Savings Program (PDF, 542KB), which helped more than 220,000 low-income households collectively save 120,000 MWh of electricity and over $36 million on their power bills each year. This investment enables vulnerable families and households, including low-income renters, to enjoy more comfortable and energy-efficient homes through improved access to energy-saving appliances and home improvements.
  • The Smarter Choice retail program is designed to makes it easier for consumers to make informed purchasing decisions when choosing and comparing energy efficient household appliances.
  • The Energy Savings Scheme assists households and businesses in purchasing energy-efficient equipment, such as lighting and white goods, at reduced cost. The scheme is part of the Government’s plan for achieving a 60 per cent reduction in greenhouse gas emissions by 2050.

Financial assistance

Householders having trouble paying a bill should first contact their utility company. Assistance may also be available from governmental and other organisations:

Gas and electricity

General utility

Department of Human Services Advance Payment - 13 62 40

Department of Human Services Utilities Allowance - 13 62 40

Salvation Army Utility Bill Payment Vouchers - 13 72 58

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Page last updated: 27 February 2015