You are here: Home > Who we are > Your privacy > Requesting a review or lodging a complaint

Requesting a review or lodging a complaint with OEH

What you must do

To lodge a complaint about how OEH has handled personal information held about you, you must:

• complain within six months of becoming aware that OEH has broken a rule in handling your information
• put your complaint in writing using the 'Complaint or request for review of conduct' form (PPIP_review.pdf PDF 64KB) and send it to OEH
• supply a return address in Australia for us to reply to you.

What it will cost to lodge a complaint

There is no cost to lodge a complaint or request an internal review under NSW privacy legislation.

What OEH will do

A senior OEH officer will look into the matter, or we will ask the Privacy Commissioner to conduct a review on OEH's behalf. The review will be completed within 60 days.

OEH will then decide how to address your complaint. It may:

• take no further action
• formally apologise to you
• promise that the conduct will not happen again
• take appropriate action to fix up the problem
• take steps to prevent any more problems of this kind.

OEH will notify you about:

• the findings of the review
• the reasons for our finding
• any action we propose to take
• the reasons for our proposed action
• your right to have the findings, and the reasons for the findings, reviewed by the Administrative Decisions Tribunal.