Requesting a review or lodging a complaint with OEH
What you must do
To lodge a complaint about how OEH has handled personal information held about you, you must:
- complain within six months of becoming aware that OEH has broken a rule in handling your information
- put your complaint in writing using the 'Complaint or request for review of conduct' form (PPIP_review.pdf PDF 64KB) and send it to OEH
- supply a return address in Australia for us to reply to you.
What it will cost to lodge a complaint
There is no cost to lodge a complaint or request an internal review under NSW privacy legislation.
What OEH will do
A senior OEH officer will look into the matter, or we will ask the Privacy Commissioner to conduct a review on OEH's behalf. The review will be completed within 60 days.
OEH will then decide how to address your complaint. It may:
- take no further action
- formally apologise to you
- promise that the conduct will not happen again
- take appropriate action to fix up the problem
- take steps to prevent any more problems of this kind.
OEH will notify you about:
- the findings of the review
- the reasons for our finding
- any action we propose to take
- the reasons for our proposed action
- your right to have the findings, and the reasons for the findings, reviewed by the Administrative Decisions Tribunal.
Page last updated: 16 September 2011