Requesting a review or lodging a complaint with OEH
What you must do
To lodge a complaint about how OEH has handled personal information held about you, you must:
What it will cost to lodge a complaint
There is no cost to lodge a complaint or request an internal review under NSW privacy legislation.
What OEH will do
A senior OEH officer will look into the matter, or we will ask the Privacy Commissioner to conduct a review on OEH's behalf. The review will be completed within 60 days.
OEH will then decide how to address your complaint. It may:
- take no further action
- formally apologise to you
- promise that the conduct will not happen again
- take appropriate action to fix up the problem
- take steps to prevent any more problems of this kind.
OEH will notify you about:
- the findings of the review
- the reasons for our finding
- any action we propose to take
- the reasons for our proposed action
- your right to have the findings, and the reasons for the findings, reviewed by the Administrative Decisions Tribunal.
Lodging a complaint with the Office of the Privacy Commissioner
The Office of the Privacy Commissioner is part of the Information and Privacy Commission. To find out more about lodging a complaint, visit the Information and Privacy Commission website.
Page last updated: 20 January 2016