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Corporate governance

Providing quality service

OEH is committed to delivering its services in a professional, timely manner that promotes and maintains public confidence and trust. Our Guarantee of Service lets our clients and stakeholders know what standards of service they can expect when dealing with us.

Code of ethical conduct

OEH strives to be an ethical organisation and has a Code of ethical conduct. Everyone in OEH has a responsibility to act ethically and to apply our values at all times in the workplace.

A child safe and friendly environment

Providing a safe environment for children and young people is a community responsibility. OEH is committed to fostering a safe, friendly and positive environment that contributes to this aim, as is set out in the Child Safe and Friendly Environment Policy (pdf file 204KB).

Preventing fraud and corruption

OEH promotes an organisational culture that does not tolerate any act of fraud or corruption. The Fraud and Corruption Prevention Strategy helps promote and maintain this culture.

Complaints and allegations

Our External complaints and allegations guidelines highlight the crucial difference between 'complaints' and 'allegations'. Complaint handling is about resolving problems. Allegations concerning probity issues are investigated to determine the facts.