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Responding to OEH decisions

Privacy Management Plan and Guidelines  (privacy07292.pdf, 108KB)

On this page you can find out what you can do if:

• you think OEH has breached your privacy
• OEH refuses to give you access to your personal information
• you want to change personal information about you that OEH holds
• OEH refuses to let you change personal information that is held about you.

What you can do if you think OEH has breached your privacy

Step 1.  You can complain to OEH and ask OEH to review the situation

Step 2.  You can lodge a complaint with the Office of the Privacy Commissioner

Step 3.  You can appeal to the Administrative Decisions Tribunal.

What you can do if OEH refuses to give you access to your personal information

Step 1.  You can complain to OEH and ask OEH to review the situation

Step 2.  You can lodge a complaint with the Office of the Privacy Commissioner

Step 3.  You can appeal to the Administrative Decisions Tribunal.

How to change your personal information

If you have accessed personal information about you that is held by OEH and you believe some of it is incomplete, incorrect, irrelevant, misleading or out of date, you can apply to have it corrected by:

Step 1.  Writing to OEH asking for a change to your personal details, or download  and fill in an "application to amend personal information" form (PPIP_FOI_change.pdf, PDF 64KB). Provide as much information as possible about the document you wish to see, and be as specific as possible.

Step 2.  If you have any information to support your request, include this with your application. Make sure you include your address and phone number so OEH can contact you.

Step 3.  Posting or delivering your application to OEH.

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What will it cost to change your personal information?

There are no fees or charges for the lodgement or processing of your application.

What happens when OEH receives your application?

OEH will inform you within 20 working days of receiving your application about whether or not OEH has decided to change your personal information. If OEH refuses your request, we will explain why.

What if OEH refuses to change your personal information?

Step 1.   You can put your request on record (see below)

Step 2.   You can request an internal review

Step 3.   You can appeal to the Administrative Decisions Tribunal

Putting your request on record

If OEH refuses to change the personal information we have about you, you can ask for a note to be attached to your personal information file outlining the details of your requested corrections.

More information

Requesting a review or lodging a complaint with OEH