Complaint management policy

This policy applies to all staff receiving or managing complaints from the public about our services, staff or about the way their complaints have been handled.

Date
5 March 2018
Publisher
Office of Environment and Heritage
Type
Publication, Policy
Cost
Free
Language
English
  • ISBN 978-1-92575-308-0
  • ID OEH20180049
  • File PDF 184KB
  • Pages 15
  • Name complaint-management-policy-180049.pdf

This policy is intended to ensure that we handle complaints fairly, efficiently, effectively and consistently. This policy provides guidance to our staff and the complainant around the key principles and concepts of our complaint management system.