Responding to privacy decisions

Simple steps for responding to the decisions we make about access and changing your personal information.

Find out what you can do if:

  • you think we have breached your privacy
  • we refuse to give you access to your personal information
  • you want to change personal information about you that we hold 
  • we refuse to let you change personal information that is held about you.

What you can do if you think we have breached your privacy

Step 1.  You can complain to us and ask us to review the situation.

Step 2.  You can lodge a complaint with the Office of the Privacy Commissioner.

Step 3.  You can appeal to the Administrative and Equal Opportunity Division of the Civil and Administrative Tribunal.

What you can do if we refuse to give you access to your personal information

Step 1.  You can complain to us and ask us to review the situation.

Step 2.  You can lodge a complaint with the Office of the Privacy Commissioner.

Step 3.  You can appeal to the Administrative and Equal Opportunity Division of the Civil and Administrative Tribunal.

How to change your personal information

If you have accessed personal information about you that is held by us and you believe some of it is incomplete, incorrect, irrelevant, misleading or out of date, you can apply to have it corrected by:

Step 1.  Writing to us asking for a change to your personal details, or download  and fill in an Application to amend personal information form (PDF 64KB). Provide as much information as possible about the document you wish to see, and be as specific as possible.

Step 2.  If you have any information to support your request, include this with your application. Make sure you include your address and phone number so we can contact you.

Step 3.  Posting or delivering your application to us.

What will it cost to change your personal information?

There are no fees or charges for the lodgement or processing of your application.

What happens when we receive your application?

We will inform you within 20 working days of receiving your application about whether or not we've decided to change your personal information. If we refuse your request, we will explain why.

What if we refuse to change your personal information?

Step 1.   You can put your request on record (see below).

Step 2.   You can request an internal review.

Step 3.   You can appeal to the Administrative and Equal Opportunity Division of the Civil and Administrative Tribunal.

Putting your request on record

If we refuse to change the personal information we have about you, you can ask for a note to be attached to your personal information file outlining the details of your requested corrections.

More information

Visit Requesting a review or lodging a complaint.