Biodiversity Offsets Scheme Help Desk and support

Use our Biodiversity Offset Scheme (BOS) Help Desk if you need support, want more information or to send us feedback on the Biodiversity Offset Scheme.

The BOS Help Desk is designed to assist with enquiries on the BOS and Biodiversity Assessment Method (BAM) and consists of an 1800 hotline and BOS Help Desk mailbox. It is operated by dedicated officers with experience in the BOS and BAM who are supported by Subject Matter Experts. The BOS Help Desk will operate in conjunction with the existing BOS Enquiry Form.

Need help?

There are three options if you need support, want more information or to send us feedback on the BOS and BAM:

1. Hotline 1800 931 717 (Tuesday to Thursday from 9:30am to 4pm)

Please call our dedicated officers on our hotline (1800 931 717) Tuesday to Thursday from 9:30am to 4pm (excluding public holidays) to discuss your enquiry with us.

Your enquiry is important to us so please leave us a message with your contact details and enquiry if our dedicated officers are busy on another call or outside of operational hours.

2. BOS Help Desk mailbox 

Please send us an email (BOS.helpdesk@environment.nsw.gov.au) with your contact details and enquiry on the BOS and BAM.

This BOS Help Desk mailbox is monitored Monday to Friday from 9am to 5pm (excluding public holidays). This mailbox should be used for any general enquiries or feedback on the BOS and BAM.

3. Biodiversity Offset Scheme enquiry form

By selecting a topic from the drop-down boxes, you can detail your enquiry in the Biodiversity Offset Scheme enquiry form and it will be sent to, and actioned by, the appropriate team. 

This form can be used for a range of enquiries such as:

  • Accreditation enquiries – applying to become a new accredited assessor, renewals, accreditation training
  • BAM species experts – Experts to prepare species reports for the BAM
  • Credit transactions – credit equivalence conversions, BOS credit transactions / public registers.
  • Compliance and Enforcement 
  • Maps and Tools – Native Vegetation Regulatory Map (NVR Map), Biodiversity Values Map (BV Map), Biodiversity Values Map and Threshold Tool 
  • NSW BioNET – Vegetation Classification database, benchmarks, Atlas of NSW Wildlife 
  • Wildlife Licencing and Reforms 

Important update

Please note that the Biodiversity Conservation Fund Charge System has replaced the Biodiversity Offsets Payment Calculator. For more information about the Charge System, including how to request a quote, please visit the Biodiversity Conservation Trust website.

Biodiversity Conservation Trust website

Biodiversity Offsets Scheme enquiry form

Biodiversity Offsets Scheme enquiry form




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