Customer charter

The Office of Environment and Heritage customer charter describes our promise and commitment to customers, how we will interact and what they can expect from us.

Our purpose

To enrich life in NSW by helping the community to conserve and enjoy our environment and heritage.

Our community

We believe that working with communities leads to better outcomes. We seek to work collaboratively and involve the community in decision making, to collectively care for our environment and heritage.

Customer promise

We aim to offer a professional and helpful service to all our customers whether you purchase the services we provide, or work with us, and are either interested in outcomes or impacted by decisions.

Customer service principles

OEH is committed to providing easy to access services and information to all our customers. We will:

  • be accessible
  • communicate clearly
  • ensure you receive accurate and evidence based information
  • be responsive, completing actions in a timely manner
  • listen and act on your feedback
  • be fair and impartial
  • be professional and respectful
  • be open and transparent
  • provide informed expert advice and services.

Our Guarantee of Service

Read our Guarantee of Service.

We value your feedback

We aim to continually improve the quality of the services we provide and appreciate feedback. Your feedback allows us to understand what’s important to you and helps us to meet your needs. We will ensure that you can contact us in a way that suits you and aim to clearly explain our decisions and actions.

How to contact us

Environment Line

Phone: 131 555 (environmental information, publications and pollution incident reporting)

National Parks and Wildlife Service

For National Parks related information and publications: 1300 361 967

Head office

59 Goulburn Street
Sydney NSW
Postal address: PO Box A290
Sydney South NSW 1232
Telephone: (02) 9995 5000
Fax: (02) 9995 5911


A full list of our regional and metropolitan offices is available on our Contact Us page.


Page last updated: 08 September 2017