Guarantee of service

The Office of Environment and Heritage (OEH) is responsible for protecting and conserving the NSW natural and built environment and Aboriginal cultural heritage.

OEH is also responsible for managing national parks, guiding the sustainable management of natural resources (including coastal environments and floodplains), and developing and coordinating programs to address the impacts of climate change in NSW.

In carrying out its role, OEH:

  • undertakes regulatory and compliance activities and programs to protect our environment and Aboriginal cultural heritage
  • manages more than seven million hectares of land (approximately 9% of the State) for conservation, education and public enjoyment
  • delivers policies, programs and services across the full range of its responsibilities.

The people of NSW expect our work to be conducted with responsiveness, effectiveness and efficiency, and we are committed to delivering our services in a professional, timely manner that promotes and maintains public confidence and trust.

Our Customer Charter underpins our commitment to delivering quality service to our customers.

Our Code of Ethics and Conduct (PDF 478KB) identifies the mandatory requirements and best practice conduct for all Office of Environment and Heritage employees, which is consistent with Part 2 of the Government Sector Employment Act 2013 (the ethical framework for the government sector).

Our Annual Report sets out our annual performance, achievements, activities and finances.

Our Privacy Management Plan (PDF 658KB) sets out the measures we take to protect the privacy of our customers.

Feedback on our services

We welcome and value your comments about the programs and services that we provide. Your feedback will help us improve our service delivery, address your concerns, resolve any problems, and develop and improve our programs and services.

Please let us know in person, by telephone, via our website or in writing if:

  • we are giving you positive or outstanding service
  • you have any ideas on how we can improve our programs and service delivery
  • you are dissatisfied with the service you have received.

Making complaints

In all instances, we are committed to resolving your problem quickly. It will help achieve this if, when you wish to make a complaint, you discuss the problem initially with the person who provided the service or, if they are unavailable, the manager of that area. For more information on making a complaint, go to Dealing with complaints.

How to contact us

Environment Line

Phone: 131 555 (environmental information, publications and pollution incident reporting)

National Parks and Wildlife Service

For National Parks related information and publications: 1300 361 967

Head office

59 Goulburn Street
Sydney NSW
Postal address: PO Box A290
Sydney South NSW 1232
Telephone: (02) 9995 5000
Fax: (02) 9995 5911


A full list of our regional and metropolitan offices is available on our Contact Us page.


Page last updated: 08 September 2017