Contact us

Can’t find what you're looking for? Get in touch with us online or by phone.

Phone

Main switchboard:

(02) 9995 5000

Environment Line:

131 555
(local call from landlines within NSW) or (02) 9995 5555 (from outside of NSW)

Deaf, hearing impaired and speech impaired access

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service.

  • TTY users phone 133 677 then ask for the number you want
  • Speak and Listen users phone 1300 555 727 then ask for the number you want
  • Internet relay users connect to the NRS then ask for the number you want

Fax:

(02) 9995 5999

Other important contacts

Report pollution in New South Wales:
24 hours a day, 7 days a week.

Environment Line

Phone: 131 555
(local call from landlines within NSW)
or (02) 9995 5555
(from outside NSW)

Reporting littering from a vehicle

Report littering from a vehicle using the website or a mobile app

Find responsible agency

Protocol for industry

Visitor centres | Local offices

Contact the Parks Line for information about facilities and closures as well as brochures and maps.

Phone: 1300 361 967
(local call from landlines within NSW)

Annual Pass Contact centre

Phone: 1300 072 757
(local call from landlines within Australia)

 

Ask Environment Line

Answers to common questions about environmental issues and reporting pollution.

Public Affairs Branch

Phone: (02) 9995 5347
(includes after hours)
Email

Newsroom

Branches, units and staff within the organisation can be contacted via the main switchboard.

Phone: (02) 9995 5000

View a list of all offices.

Volunteer

Make a positive difference and contribute to preserving our environment.

Public consultations

Comment on proposed plans, policies and legislation.

Service standards

When we receive an enquiry through our website, we will:

  • aim to respond to simple enquiries within two working days 
  • aim to respond to more complex enquiries within 28 working days 

If you provide input to public consultations through our website, we will:

  • confirm we have received your input
  • tell you how your input will be used, where possible 

If you conduct transactions with us online, we will:

  • confirm we have received your transaction
  • for transactions involving payment, provide you with a receipt number. 

Please note: these service standards apply only to forms and email addresses on the website. Emails sent directly to individual staff members are not necessarily included.