Contact us

Use the following contact information to get in touch with the Office of Environment and Heritage (OEH) and National Parks and Wildlife Service (NPWS).



Please include what you are inquiring about in the subject line.


Use our online feedback form to give us feedback about our site, report website problems or suggest improvements.

Online | Email 


Main switchboard: (02) 9995 5000
Environment Line: 131 555 

(local call from landlines within NSW) or (02) 9995 5555 (from outside of NSW)

Deaf, hearing impaired and speech impaired access

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service

  • TTY users phone 133 677 then ask for the number you want
  • Speak and Listen users phone 1300 555 727 then ask for the number you want
  • Internet relay users connect to the NRS then ask for the number you want

Fax: (02) 9995 5999

Offices | Information lines

Our offices

Mail our Head Office

PO Box A290
Sydney South, NSW 1232

Visit our offices

Information Centre

Head office: Sydney CBD
Level 14, 59-61 Goulburn Street

Other important contacts

Report pollution and littering

Report pollution in New South Wales:
24 hours a day, 7 days a week.

Environment Line
Phone: 131 555
(local call from landlines within NSW)
or (02) 9995 5555
(from outside NSW)

Reporting littering from a vehicle

Report littering from a vehicle using the website or a mobile app

National parks and annual passes

Visitor centres | Local offices

Contact the Parks Line for information about facilities and closures as well as brochures and maps.

Phone: 1300 361 967
(local call from landlines within NSW)

Annual Pass Contact centre
Phone: 1300 072 757
(local call from landlines within Australia)

FAQs and online services

Ask Environment Line

Ask Environment Line

Answers to common questions about environmental issues and reporting pollution.

Online services

View all available online services

Media information

Public Affairs Branch
Phone: (02) 9995 5347
(includes after hours)

Information Centre - publications

The Information Centre provides resources on a wide variety of conservation and environmental topics.

Download publications

Request copies: Online | Email

Phone: 131 555
for OEH publications

Phone: 1300 361 967
for national parks publications

Contact an office

Branches, units and staff within the organisation can be contacted via the main switchboard.

Phone: (02) 9995 5000

Get involved


Make a positive difference and contribute to preserving our environment.

Public consultation

Comment on proposed new policies and legislation.

Connect on social media, newsletters and apps

Keep up to date on what’s happening.

Service standards

When we receive an enquiry through our website, we will:

  • aim to respond to simple enquiries within two working days
  • aim to respond to more complex enquiries within 28 working days

If you provide input to public consultation through our website, we will:

  • confirm we have received your input
  • advise you of how your input will be used, where possible

If you conduct transactions with us online, we will:

  • confirm we have received your transaction
  • for transactions involving payment, provide you with a receipt number

Please note: these service standards apply only to forms and email addresses on the OEH website. Emails sent directly to individual OEH staff members are not necessarily included.

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Page last updated: 04 March 2019