Requirements for tenants and property owners
Installing and maintaining a meter – unless we agree otherwise, the property must have a meter provided or approved by us, to measure the quantity of water supplied to you.
Safe practical access to the property – you must ensure that we have safe practical access to your property to enter to check the meter and service connections.
Care of meters – you must keep the meter and meter fittings that form part of the service pipe protected from damage.
If the meter is damaged please advise us of that damage as soon as possible. If the meter is damaged other than by normal wear and tear, we may charge you for the cost of repairing or replacing the damaged meter.
Notice of system failures – if you become aware of a fault or maintenance issue or failure in the water system and/or sewerage system let us know as soon as possible.
Water restrictions – when water restrictions are imposed, we ask that you comply with the restrictions.
Water use – you must only use the water supplied for domestic purposes (unless arrangements with us are in place for commercial use).
Altering connections and unauthorised connection or use – you must not wrongfully take, use or divert any water supplied by us.
Unauthorised interference – you can only undertake work on the parts of the system that you own within your property boundary. You need our written permission to undertake any work on the NPWS owned water and sewerage system.
Provision of pensioner details – provide us with proof of your pensioner details via mail or email to enable the access fee charges for the Services to be discounted at the rate of 30%. Pensioner discounts do not apply to usage charges.
Requirements for property owners only
Stormwater runoff and defects – property owners must ensure that your sewerage system or stormwater drainage does not allow rainwater, stormwater, groundwater or surface runoff to enter and impact the operation of our sewerage system and ensure that no defects are present in your water, sewerage or stormwater drainage system that could pose risk to our water and sewerage system.
Water and sewerage pipes – property owners are responsible for maintaining all water and sewerage pipes and fittings located on the property to the start of connections to our water and sewerage system.
Change of property ownership – notify us in writing as soon as possible if you intend to sell the property and within 7 days of any changes to ownership of the property advising name and contact details of the new property owner.
Payment of fees and charges after change of property ownership – property owners will remain liable to pay the fees and charges for the services until we are notified about any change of ownership of the property at a prorated rate.